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#1 2011-09-29 05:05:00

The_Shooman
A pretty face
From: AUSTRALIA
Posts: 13191

A customer complains to retail manager and gets SLAMMED!!!

Last edited by The_Shooman (2011-09-29 05:29:40)

 

#2 2011-09-29 12:41:06

Gilgamesh2003
Member
Posts: 1383

Re: A customer complains to retail manager and gets SLAMMED!!!

Ah yes, A-list celebrity and style arbiter Kim Kardashian.

 

#3 2011-09-29 14:23:00

yachtie
Member
Posts: 843

Re: A customer complains to retail manager and gets SLAMMED!!!

Top ten reasons not to buy "off the peg": See above.

Sheesh, what a twerp. it has (fortunately) been a long time since I've had to say to a sales person: "When I want your opinion, I'll let you know." or even better; "When I want your opinion, I'll tell you what it is." (haven't has to use the second one, but I do keep it in reserve).

Last edited by yachtie (2011-09-29 14:23:30)

 

#4 2011-09-29 14:28:07

Simon
On A Mission
From: Dean Swift's wardrobe
Posts: 693

Re: A customer complains to retail manager and gets SLAMMED!!!

I'm not being funny but anyone who wants to wear the same sort of gear as Kim Karcrash deserves all the abuse she gets. The words Katy Perry and stylist don't really seem apt to be used together. That said I'd still do either of them.

Last edited by Simon (2011-09-29 14:39:25)


Blatant Modernist.

 

#5 2011-09-29 15:24:44

Oo Bop Sh'bam
Ivy Iconoclast
From: within.
Posts: 4067

Re: A customer complains to retail manager and gets SLAMMED!!!

I went to the Pal Zileri outlet shop the other day to try and blag a deal. They often have jackets down to around 200 quid, sometimes cheap suits too. After looking through the bargain rack, a sales persons approached me and asked what I was after. I said a jacket or suit, kind of gathering he'd notice me hanging around the super bargain rail, to get an idea on my budget. But after lookin out back he came out with a few 700 quid jackets and 900 quid suit, I kind of said very nice, but not in my budget. He said 'sorry sir but these are the prices you should expect in here.'' I thought I fucking know that mate I sell PZ all day long, I don't come to a fucking outlet shop, to buy full price, what also pisses me off was him looking down his nose, he is just a fucking sales person, as am I. It really fucking grinds my gears when those hohos look down on you. I never do it to people. I just explain why the price is so high then just let them get on with looking about, it's not your job to be a hoho. Unfortunately I've never dressed Katy Perry but we did have Alex Ferguson in for his Ascot wear once.


''If I can't share my faith in Christ here, I'd just as soon not have to put up with people advocating drug use.''

 

#6 2011-09-29 15:54:37

Gilgamesh2003
Member
Posts: 1383

Re: A customer complains to retail manager and gets SLAMMED!!!

 

#7 2011-09-29 18:18:53

Noble Savage
Member
From: State of Nature
Posts: 120

Re: A customer complains to retail manager and gets SLAMMED!!!

Last edited by Noble Savage (2011-09-29 18:44:08)


I'm trying to help you, I'm trying to help you to have standards. I'm trying to make you know that the world isn't pleased to see you. You're ugly and superfluous and ignorant and you should be frightened and meek and grateful.

 

#8 2011-09-29 21:14:31

The_Shooman
A pretty face
From: AUSTRALIA
Posts: 13191

Re: A customer complains to retail manager and gets SLAMMED!!!

 

#9 2011-09-29 21:40:24

Simon
On A Mission
From: Dean Swift's wardrobe
Posts: 693

Re: A customer complains to retail manager and gets SLAMMED!!!


Blatant Modernist.

 

#10 2011-09-30 02:16:44

fxh
Big Down Under.
From: Melbourne
Posts: 6159

Re: A customer complains to retail manager and gets SLAMMED!!!

shooey - it was fucking Chapel Street after all.

 

#11 2011-09-30 02:47:42

fxh
Big Down Under.
From: Melbourne
Posts: 6159

Re: A customer complains to retail manager and gets SLAMMED!!!

ABOUT US

Dubbed the brand behind fashion newest genre "Playful Couture", Gasp seeks to attract customers who are fascinated by the playfully, sensual and evocative Gasp lifestyle.

The signature of our brand is defined with a sexy and assertive attitude, which is embedded in all of our creations. Our designs are the ultimate expression of our customers attitude, whom demand the latest in cutting edge fashion.

As an Australian designer, it is important for us to not only create pieces which are exceedingly directional, but also remain highly exclusive through our strictly limited production runs.

We are excited to announce that GASP is now Melbourne's leading premium stockist of the internationally recognised dress label Jovani. Jovani is best known for luxurious fabrics & prints, meticulous details & elegant embellishments. With the support A-List Hollywood celebrities, such as Jennifer Lopez, Britney Spears, Katy Perry and Kim Kardashian, we are very excited about our new partnership.

 

#12 2011-09-30 04:54:47

The_Shooman
A pretty face
From: AUSTRALIA
Posts: 13191

Re: A customer complains to retail manager and gets SLAMMED!!!

 

#13 2011-09-30 04:56:39

The_Shooman
A pretty face
From: AUSTRALIA
Posts: 13191

Re: A customer complains to retail manager and gets SLAMMED!!!

Great publicity for the business, but if the sales assistant tries finding another job in retail he may have trouble finding one.

 

#14 2011-09-30 05:46:38

eg
Member
From: Burlington, ON
Posts: 1499

Re: A customer complains to retail manager and gets SLAMMED!!!

 

#15 2011-09-30 11:36:28

Oo Bop Sh'bam
Ivy Iconoclast
From: within.
Posts: 4067

Re: A customer complains to retail manager and gets SLAMMED!!!

Just to clarify I only lower my head in old pubs and period cottages.


''If I can't share my faith in Christ here, I'd just as soon not have to put up with people advocating drug use.''

 

#16 2011-10-01 05:38:15

chatsworth osborne jr.
Member
Posts: 738

Re: A customer complains to retail manager and gets SLAMMED!!!

I've never worked sales but, if I was a haughty superstar stylist wishing to rid the store of cheap insulting rubes, it might be less trouble to simply state that we regret not having what they are looking for.  It's the real life 'good story, bro' to which there is no reply.  Forcing them to try stuff on would seem to keep them there longer.

Last edited by chatsworth osborne jr. (2011-10-01 05:40:03)

 

#17 2011-10-01 06:13:15

formby
Member
From: Wiseacre
Posts: 8359

Re: A customer complains to retail manager and gets SLAMMED!!!


"Dressing, like painting, should have a residual stability, plus punctuation and surprise." - Richard Merkin

Souvent me Souvient

 

#18 2011-10-01 07:24:29

4F Hepcat
THE Cat
Posts: 14333

Re: A customer complains to retail manager and gets SLAMMED!!!

This all reads like a publicity stunt to me. Don't believe the hype.


Vibe-Rations in Spectra-Sonic-Sound

 

#19 2011-10-01 07:52:28

fxh
Big Down Under.
From: Melbourne
Posts: 6159

Re: A customer complains to retail manager and gets SLAMMED!!!

Now I don’t know about you but to me that sounds overly PR stunty. Not only have they managed to be so over-the-top rude and obnoxious that there is basically NO CHANCE this wouldn’t go viral, but I just love the consistent themes of ‘exclusive’ ‘elite’ ‘celebrity’ that is weaved throughout the whole thing. It’s like a marketing ‘genius’ decided their USP would be “hot, sexy, unobtainable and we know it.” With some brand values like “catty, exclusive and downright rude”. They’ve decided their products are for the self-involved, narcissistic drama queen and set their brand voice to match. What better way to get the word out about their brand – for free – than pull this sort of stunt?
Granted, it’s risky, and they are going to receive a tonne of backlash, but think about it – will their sales increase or decrease as a result? Even if this isn’t a stunt, the question needs to be asked – has it been a successful strategy? My guess is that traffic to their website has rocketed  – they now have a “Dear customers, due to an unexpected surge in online orders, there will be a 48 hour delay in despatching orders. Thank you for your patience.” message boldly displayed on their website homepage. A public F*(& you to everyone calling for their retail head? Or a natural response to receiving lots of orders? My guess is a bit of both.
People can act outraged all they like, but the truth is how many people when faced with a dress they love at a price they are happy with, would not buy it because some bitchy sales assistant called someone else fat? If it was your friend, sure. But the truth is most of us would put our fashion above others’ feelings. And looking at their products, there is every chance the kind’ve people who want to wear those dresses, would be the very ones that probably find Chris’ behaviour funny. Some of these micro-slinky dresses can only be imagined hanging off an orange fake-tanned fake-fingernailed bimbo who would probably enjoy a nice bitch session with Chris out on the town, ironically calling others’ skanks and bitches (but missing the irony completely).
You can’t pay for the exposure Gasp has gotten from all of this. All national papers have reported on it, and it’s even received a fair amount of attention internationally. Countless celebrities have tweeted about it. Everyone knows the Gasp brand now, and how many of us knew they even existed beforehand? Not me. I wanted to know what the fuss was about, so I went to their website. And to be fair, I thought some of their clothes were nice. Am I in the market for a $400 dress at the moment? Hell no. But if I was and I saw the perfect one, chances are I’d put my consumer outrage to the side and click that little ‘order’ button.
Whether or not Gasp is the very worst example of customer service, or they have decided to take a huge PR gamble by pulling off this stunt I am sure we will eventually come to know – but either way I suggest that it has probably worked in their favour. All those outraged customers who are so vocally conveying their disgust would most likely not have purchased any of those dresses anyway. As their manager so eloquently outlines – it’s not everyone who is attracted by what they have to offer. And my gut feeling is they have attracted the attention of a lot of this ‘special’ group.
What do you think? Are you vowing to never shop at Gasp as long as you live? Or would you still purchase something from a store that was renown for awful service if it was exactly what you were looking for?

 

#20 2011-10-01 07:54:07

fxh
Big Down Under.
From: Melbourne
Posts: 6159

Re: A customer complains to retail manager and gets SLAMMED!!!

That's not me but a quote.

Not sure I agree but a few nice digs.

 

#21 2011-10-01 08:04:54

Big Tony
Member
Posts: 5478

Re: A customer complains to retail manager and gets SLAMMED!!!


"What sort of post-apocalyptic deathscape is this?"
"I don't want to look like a cock hungry sailor after all !!!"
"When it comes to infidelity, broken families, and reckless fatherhood, the underclass are amateurs."

 

#22 2011-10-04 03:53:17

fxh
Big Down Under.
From: Melbourne
Posts: 6159

Re: A customer complains to retail manager and gets SLAMMED!!!

If you are unfamiliar with the glorious city of Melbourne, here are some facts that may advance your visit. First, our Australian Rules football is the planet's greatest code. Second, our weather is erratic. Third, if you would like to dress in shiny clothing that repels both fluids and good-taste, you should probably shop in Chapel Street.

For some time, the raiment of this avenue has recalled little so much as, say, the bedazzled groupies of Billy Idol. Fusing the sartorial traditions of prostitution and 80s pop, this precinct has reinforced a trend called "Playful Couture". As I tend to avoid tinsel and prefer to take my tequila from a glass over décolleté, I know little of this fashion. Apparently, though, a store known as GASP is a model of the genre.

Yesterday GASP was known only to that select group of women who'd mastered the skill of vomiting cocktails into a knock-off Fendi. Today, it is known to the world. Thanks to a much-publicised exchange between shopper Keara O'Neil and GASP Area Manager Matthew Chidgey, the retailer has attracted a global attention.

The letter has now been reproduced more copiously than Nicole Richie's haircut and you may have seen it flapping in the culture's stale air. If you haven't, here's a synopsis: Chidgey is confused about the usage of "who" and "whom". Almost as shocking as his inability to separate subject from object is his failure to distinguish Kim Kardashian from the "A-List".

For mine, the great disgrace here is to our national standards of literacy. For international tabloids, though, the real victims are fashion and women's self-esteem.

Today, the great echo chamber of the internet booms with why, why, WHY? Why does misogyny appear in the changerooms of the world?  Why will these recalcitrant men not apologise? Why can't we put Chris the Qualified Stylist and his clairvoyance to better use? Perhaps he could solve murders?

Personally, I'm disinclined to ask why and more inclined to dismiss Chris and his Sixth Sense with "why not?".  As a 61 kilogram woman who has, on occasion, entered a shop, I find the exchange entirely unsurprising.

Chris, Matt and the team of cruel designers who furnish the racks of GASP are no more unique than are their flammable slips.  Of course, it is not very nice to learn that a woman was maligned for her size. But it's not very startling, either. A clothing store that sells ruched tube tops to over-funded, under-nourished teenage girls will always be unkind just as our local newspaper, the Herald Sun, will always be full of bollocks.

Matt's approach to ladies is vile, of course. But, really, it just makes explicit what was heretofore implicit in ladies' clothing retail. Without groundless snobbery and thinspirational stylists like Chris, there wouldn't be stores that sell whorish Fashion Forward polyester. Conceit, in its varying degrees, is the chain store's stock-in-trade.  If one is seeking "self-esteem", one should probably read a book. One should only expect to find its nemesis in a shop.

At the time of writing, GASP is unrepentant and operating on the (not very Fashion Forward) proposal that There is No Such Thing as Bad Publicity. It's milking the sad little story. On its website, the company has announced that no orders will be dispatched for 48 hours. This is due to a "surge of interest" and has nothing whatsoever to do with the impending weekend.

Perhaps GASP might like to take things a little further. Perhaps they'd like to engage Andrew Bolt as a spokesmodel to really uphold the brand's stance on social inclusion.

Actually, this isn't a bad idea. It is certainly true that Chidgey and his clairvoyant stylist Chris have an MO that is not unlike that of the Murdoch Press. To wit, they take bright ugly trash to an uncritical audience and repackage it as "elite".

Helen Razer is an occasional broadcaster and incessant writer. Her work appears in The Age, Crikey and The Australian Literary Review.

 

#23 2011-10-04 04:53:50

The_Shooman
A pretty face
From: AUSTRALIA
Posts: 13191

Re: A customer complains to retail manager and gets SLAMMED!!!

 

#24 2011-10-04 13:17:13

Noble Savage
Member
From: State of Nature
Posts: 120

Re: A customer complains to retail manager and gets SLAMMED!!!

It appears class consciousness is alive and well in Australia.


I'm trying to help you, I'm trying to help you to have standards. I'm trying to make you know that the world isn't pleased to see you. You're ugly and superfluous and ignorant and you should be frightened and meek and grateful.

 

#25 2011-10-04 16:51:21

The_Shooman
A pretty face
From: AUSTRALIA
Posts: 13191

Re: A customer complains to retail manager and gets SLAMMED!!!

We are just as asleep as most people around the world, but some of us are aware of some of what is going on. lt is quite surprising what some of us do know.

Savage: what are your tricks mate?

 
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