I bought a navy blue pop over ocbd from John Simons about 2  years ago. I bought a medium as every other shirt I had from them was the same size.

12 months after the purchase I discovered the fit was more akin to a small. Possibly a mis-label.

I mentioned this to Sean during a visit to Chiltern Street and he immediately sorted out the correct size - even though I didn't have the offending shirt with me. He simply asked me to send it back to him at the earliest opportunity.

Quality service is an area that JS excels in. I have loads of examples from them making a one off overcoat for me to quickly getting a cotton suit to me for a wedding.

As I get older I find that places that don't provide a good customer experience I quickly disregard no matter how attractive the merchandise.

Yes, definitely agree about JS. That was one of things I noticed when I first visited. I wanted to change two items, a pair of trousers that were far too slim in the thigh to be comfortable, and a cord shirt that had clearly sat in the window and developed lines where the fold marks had bleached in the sun. Despite not having the receipt and both having been bought several weeks before, John took them back without a moment’s hesitation, nor even an examination. He just took my word for it. Service like that deserves loyalty in return.

You’re right Robbie, a schoolboy error for sure, no it’s not me offloading Gitmans on Marrkt, but there seems to be more added almost on a daily basis, they’re probably losing their appeal with the younger buyers, I’ve got most base items covered with Gitmans, so it needs to be something that catches my eye to buy anything new and it needs to be discounted as well! , basic OCBD’s start around £185 now, but the quality is excellent,

I've only ever had 3 JS shirts, one passed onto my Son,(he's probably binned it), an early madras which I binned and currently a wool/flannel from a couple of years ago, but TBH I'm not comfortable with the collar, just that bit too long for me really, Alvey - I've never found the Gitmans too neat, I wear an L which is roomy enough for me, P2P 23", each to their own we're all built differently particularly as we advance in years ! I've seen the odd ' vintage' Gitman is 46CS, I reckon they'd like to stock them but Trunk a few doors along have been stocking them for years and I'm guessing Gitmans wouldn't want 2 retailers a few doors apart both selling their shirts, they'd certainly be an upgrade on the new BD Baggies @ £150 +,

Alvey -

On the size chart it says the collar size is 16.5 for a size L , I think this is about right, but on my older oxfords that have been washed a few times they feel like the collar has shrunk a bit which oxfords seem to do over time as we probably all know, I’m a 16 - 16.5 in the neck so they work for me , they maybe a tad big for 15.5 - 16,

Update on the wrong sized shirt - I have been exchanging emails with a guy called Chris Olberding @ Gitmans who I've discovered is the CEO for sales, I won't go over the various emails but I think I've worn him down !, yesterday he emailed me to say they had some fabric and would make me a new shirt if I paid the shipping, I replied that I would but what about the wrong size shirt I have ?, waiting to hear back, if he says just keep it I can move it on and should be able to cover the shipping costs and any potential taxes on the new one they send me, if this all works out I will of course be pleased and would give a ' thumbs up' to customer service @ GV USA, they will retain my ' brand loyalty ',

Not quite there yet Alvey , but fingers crossed !